• What does my IT future look like?

    What does my IT future look like?

  • How will my IT organization operate optimally?

    How will my IT organization operate optimally?

  • How and with what do I deliver value to the business?

    How and with what do I deliver value to the business?

  • How to operationalize my IT strategy?

    How to operationalize my IT strategy?

  • How to implement my IT target state?

    How to implement my IT target state?

  • How will my IT be more effective and efficient?

    How will my IT be more effective and efficient?

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IT delivery strategy and transformation

We are the ones who help YOU, IT leaders, to run IT as a Business, creating business value through an IT strategy that enables flexibility and quality. We ensure you align IT with business demand, improve your IT delivery model and enhance performance across the board.

IT Delivery

The IT delivery has been developed over the course of many years, even decades, with silo-ed additions made to account for an acquisition or support new IT or business needs.

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IT as a Business

IT as a business is not a technology shift. It requires fundamental changes in how IT is managed within the operating model as well as financial planning, forecasting and risktaking.

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IT Transformation

IT Transformation is a complete overhaul of an organization’s IT organization. This large scale change is a journey over multiple years and implemented by interlinked projects.

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ITD Improvement

To understand how ITD services are functioning, an analysis or study is typically required – comparing factual observations and consumer experiences with the assumed situation by the provider and the their desired target state. Improvement focuses on the identifying pivotal operational areas that will yield the greatest benefit from optimisation. The end-to-end-value chains for those specific areas are then defined and streamlined, wherever possible taking existing assets and processes then realigning or modifying them (including automation) to increase production efficiency.

Improvement also focuses on IT delivery architectural effectiveness, e.g. to consolidate multiple interdependent but similar deliveries or to modernize service management information systems. Key is identifying the improvement potentials having biggest leverage from a holistic end-to-end point of view.

The improvement execution roadmap prioritizes short term tactical improvements and is calibrated by midterm and strategic goals given by the broader transformation strategy. It is crucial the roadmap is well understood and sponsored by the leadership team, process and delivery owners. To verify that planned savings and improvements are realized, the establishment of an operational performance measurement capability (OPM) is essential. OPM is also key in enabling future ITD issues to be discovered proactively.

Possible Deliverables:
Current State Performance Analysis Report
The result of the assessment is the heat map logically visualizing the opportunities for improvement. A clear situation statement with facts and figures gives evidence of the issues. Initial improvement and recovery measures including a first cost / benefit statement indicate directions for improvement.

Tactical Improvement Portfolio and Plan
The detail improvement statements, describing objectives, deliverables, budget, resources and timeline are consolidated in the portfolio. Relationships of the improvement projects and their consolidated benefit is captured in interdependency chart, It also visualizes the target improvement state and the roadmap of the  tactical, midterm and strategic solutions and their gained synergies.

Investment Plan
The investment plan contains each improvement project business case and illustrates the consolidated benefits; performance, lead times, investment and effort savings.

Operational Performance Management Capabilities
For pro-active problem recognition a capability supported with tools and infrastructures is able to analyse operational pattern changes (pre-failure analysis, indirect incident relations, problem management). Baselining of actual operational behaviour is key. Subject matter experts have the skill to analyse the behaviour and design sustainable solutions .