IT Transformation is a complete overhaul of an organization’s IT organization. This large scale change is a journey over multiple years and implemented by interdependent projects. As with any large-scale change, IT transformation will impact workflows, business rules, what gets automated and most important – the corporate culture and people’s mindset.
Many times, the goal of IT transformation is to change the IT organization from being a reactive, inflexible organization to become a more proactive, flexible part of the business that can respond quickly to changing business requirements. IT transformation can also involve changes to how the IT delivery services are produced and delivered.
The transition of an IT organization to an „IT as a Business“ model includes the adoption of models such as:
- New operating models which imply a revised organization with new business and technical skills and roles. Creation of horizontal service-oriented processes; explicit IT alignment with lines of business.
- Service models with services acting as a self-contained logical unit which maybe composed of other IT services.
- New consumption models leveraging self-service catalogs offering both internal and external services; providing IT financial transparency for costs and pricing; offering consumerized IT like BYoD to meet the needs of users. Simplification and encouragement of the consumption of services.
- New technology models founded on the use of private, public and hybrid clouds; employing controls, trust and compliance of the service delivery stack; introducing infrastructure and process standardization and automate where ever possible